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Service Requests

Welcome to Access Westminster — your one-stop shop for city services in Westminster, Colorado. Access Westminster is a portal that allows residents and business owners to submit service requests and concerns to city staff and officials. Submitted requests are visible on a map so anyone can see if a previous request has been made. You can upload photos and provide location information, as well as track the status of your service request.  

Access Westminster is for non-emergency requests and is monitored during regular business hours.  

  • If you have an emergency, please call 911.  
  • If you have a water or sewer emergency, please call 303-658-2500. 
  • For non-emergency police issues or crimes, please call 303-658-4360. 

Using Access Westminster 

  1. To make a request, click “New Request” on the map.  
  2. Enter your address or drag the map to the nearest location. Click “Confirm Location.”  
  3. Select a request category from the list or search for a category using the search bar. If you can’t find the category, select “Can’t Find My Issue.”  
  4. Add a photo if you have one.  
  5. Describe your issue and answer any prompting questions. Click “Confirm Details.”  
  6. Select how you would like to submit this request. You can submit as a guest, but you will not receive email updates. If you want to receive email updates, you will be asked to register or sign in on the next screen. Click “Submit Request.”  

Once you submit a request, staff will acknowledge your request within three business days. If you provide contact information, you’ll receive updates as your request is processed.  

For technical concerns related to Access Westminster, powered by SeeClickFix, please contact their support team at contact@seeclickfix.com. 

 

View the user manual

Enviar una solicitud en español

Agradecemos las solicitudes en español. Para enviar una solicitud en español, seleccione la categoría «Enviar una solicitud en español». Responderemos a su solicitud en español. 

Si desea ver Access Westminster en español, puede cambiar la configuración de idioma de su navegador. A continuación, encontrará instrucciones para cambiar la configuración de idioma en los navegadores más comunes: 

Mobile App

Access Westminster is also available as an app:

 

FAQs

If you have already created an account, visit seeclickfix.com and click the red button “Resident Sign In.”

For more assistance creating or managing your account, please view our user manual.

You are not required to create a user account to submit a request. You can choose to submit as a guest, but please note that you will not receive updates if you choose to submit as a guest. To receive updates as your request is processed, you will need to create user account and either submit a request as yourself or anonymously.

To create a user account, please visit seeclickfix.com and click “Resident Sign Up” and proceed with creating an account. For more assistance creating or managing your account, please view our user manual. 

Comments and requests cannot be edited or deleted once made. We recommend adding an additional comment to highlight or update incorrect information. If you would like content to be removed from public view, please flag your comment and include a short description so the support team can address your concern.

You can change your display name within your account’s preferences. 
  • Log in to your account on your desktop computer.  
  • Click on your avatar in the top right-hand corner and select Preferences.  
  • Adjust your display name and make sure to click Save Changes. 
While we believe in accountability and transparency, we also recognize that some types of issues can be very sensitive. Allowing users to post anonymously ensures user privacy. For example, if a neighbor reported illicit activities happening in a particular neighborhood and that report ultimately led to arrests, it is understandable that the neighbor would choose to remain anonymous.  
We do not allow impersonating other people. If we suspect any requests are submitted impersonating someone, we reserve the right to remove the content. 

If you receive an error message, please follow the steps below to troubleshoot the issue:

Web

  • Log out/log back in
  • Clear your cache. Clearing your browser's cache is a reset of your browser by removing temporary files that may interrupt a platform's performance. This is done within your browser's settings. If you aren’t sure how to clear your cache, please try this guide.
  • Restart your device

Phone

  • Log out/log back in
  • Uninstall/reinstall
  • Restart your device

If you've tried these options and you're still experiencing the error, please email SeeClickFix support at contact@seeclickfix.com and provide:

  • Device type & version
  • If using the web, please provide the browser type & version
  • If using the app, please provide the app type & version a screenshot of the error message, if possible.
City of Westminster staff receive your requests directly. As they process your request, you will receive updates.
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Contact Us

Westminster City Hall

  • 303-658-2400 -  View Directory
  • 4800 W. 92nd Ave., Westminster, CO 80031
  • Monday-Friday, 8 a.m. to 5 p.m.
  • Water and Sewer Issues, 303-658-2500 (24/7)

Other Facility Contact Information

  • Connect with us
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