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Bill Payment

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Pay your Westy Water bill here: 

PAY YOUR WATER BILL ONLINE

*Please use Google Chrome if you experience any issues with pages loading* 

Ways to pay your water bill: 

 

  • The Westy Water App, where you’ll also be able to track your water usage

Apple App Store

Google Play

 

 

OTHER PAYMENT OPTIONS

P.O. Box 17040
Denver, CO  80217-0040

Please include your payment stub.  Make checks payable to City of Westminster.
Inside City Hall
At the cashiers desk inside the main entrance to City Hall, 4800 W. 92nd Ave.,
Business hours are Monday-Friday, 8 a.m. to 5 p.m. 
Please bring your bill.

City Hall Drop Box
4800 W. 92nd Ave.
On Curb – East of Building.
303-658-2030
Pay using Visa, MasterCard or E-Check.

Enter your utility account number.
If correct, press 1, to re-enter, press 2.
Press 1 to pay in full amount.
Press 2 to make a partial payment. Enter amount.

Press 1 to pay by credit card
Press 1 for VISA.
Press 2 for MASTER CARD.
Enter credit card number and the expiration date (2-digit month and 4-digit year).
Enter CVV code: 3-digit code from the back of card.

Press 2 to pay by E-Check
Enter the Bank Routing Number (9 digits).
Enter the Bank Account Number.
Press 1 if information is correct Press 2 to re-enter.

Press 1 to Submit Press 2 to re-enter Press 3 to cancel

Press 9 to end call.
Do not hang up until you have received your reference/confirmation number.

 

HERE ARE SOME OF THE WAYS TO USE WESTY WATER

Data Dashboard

The data dashboard allows customers to view their current month’s water bill in comparison to the same month of last year in a friendly, visual dashboard.

Secure Billing and Payments

Track billing history, set bill payment alerts, and make bill payments online.

Receive Leak Alerts

Automatic emergency email notifications when a potential leak is detected at your home or business.

Monitor Usage

View your hourly, daily, and monthly water consumption to identify ways to conserve water and save money.

 

Need Help Registering? We’re Here to Assist You!

Using Westy Water: Here are some resources to help you get started:

 

Quick links to help you log in and start using Westy Water:

 

For security purposes, current Paymentus account holders will need to update their password to access Westy Water. Learn more about how to make this update here.

 

 

Current water Rates

Water Billing Rate Schedule

Final Reading Request - Title Companies Only

For status only: Contact a Utility Billing Representative at 303-658-2405. Monday-Friday, 8 a.m. to 5 p.m.

Request is to be filled out after closing:  Complete the Utility Billing Request for Final Reading form. There is a $35 transfer fee that is included on the final and is not subject to waiver.

Rental Property Final Reading Request – Owners/Property Managers only

To transfer a rental property account for new tenants, please complete the Rental Property Request for Final Reading form.  Requests can be submitted up to 7 days prior to move in/out.  If submitted outside of that time frame, they will not be completed.  Please note, all final reading requests/transfers will have a $35 transfer fee that will be added to the final bill, which will be mailed to the property owner or property manager. Regardless of the occupancy of a property served by the city, the owner of every premises, building, lot, house or dwelling unit is liable for all charges for water services associated with said premises, building, lot, house or dwelling unit.

Other than final bills, the owner may designate another person to whom bills containing the water charges and the notices of the proposed disconnection of water service shall be sent. Mailing of a bill for water service to any address shall in no way affect the power of the city to enforce payment of charges. Pursuant to Section 8-7-9(C) of the Westminster Municipal Code, “The City shall have as security for the collection of such water service charges and penalties a lien upon the real property served by such water service, which lien shall become effective immediately upon the supplying of such water and shall not be discharged until the payment is made of all the water service bills, penalties and charges as herein provided.”   

Frequently Requested Numbers

  • Utility Billing Representative (8 a.m. to 5 p.m., Monday-Friday) - 303-658-2405
  • Utility Billing (automated 24-hour payment line) - 303-658-2030
  • City Hall Operator (8 a.m. to 5 p.m., Monday-Friday) - 303-658-2400
  • Water quality information, taste and odor concerns - 303-658-2461
  • Water treatment facility - information and tours - 303-658-2447
  • Water breaks, sewer back-ups - 303-658-2500
  • Wastewater treatment facility - information and tours - 303-658-2465
  • Water meter shop - 303-658-2549
  • Email: ub@westminsterco.gov

 

 

Need Utility Bill Payment Assistance?

We are aware of the impact that rate increases can have on our customers’ finances. If you are struggling to pay your utility bill or have difficulty paying for plumbing repairs, the city offers a variety of Water Bill Assistance Programs.

 

The City of Westminster recognizes that sometimes it can be difficult to make ends meet and pay even basic bills. Our Water Bill Assistance Programs help make water and sewer bills more affordable for our income-qualifying customers, as well as those customers experiencing a short-term financial impact due to a difficult life-event, by offering several different assistance programs. These programs are available to any household that pays a Westminster utility bill.

  • Bill Credit program provides a $240 credit, applied as $20 / month per 12-month period, on your residential water bill for those residents that meet the qualifying income guidelines (listed below). If you already qualify for the Low Income Energy Assistance program (LEAP), then you will automatically qualify for this program.
  • Hardship program supports any resident who has short-term difficulties paying their water bill due to a temporary interruption of income, such as job loss, injury or medical emergency. If the water bill has not been paid for at least 35 days from the date of the bill, one-time credits * on the water bill are available if program qualifications are met.
  • Indoor Efficiency program provides up to two free high-efficiency toilets and free indoor water-use inspections to income-qualified residents. Residents qualifying for the low-income program automatically qualify for this program.
  • Leak Repair program is available free of charge to income-qualified homeowners whose water meter reports a leak. Repairs that eliminate leaks enable homeowners to participate in the City’s other water assistance programs.
  • Emergency and Essential Repair program provides up to $5,000 in eligible home repairs to income-qualified, owner-occupied households in Westminster, including plumbing, electrical, furnace repair/replacement, water heater repair/replacement, and accessibility improvements (ie: wheelchair ramps, hand railings, bathroom accessibility).

* Funds are limited and once approved, you must pledge to make consistent payments on your unpaid and current balance.

Household income guidelines ** (for bill credit and conservation programs only) (maximum total annual household income criteria: 60 percent of median area)

 

 

 

household size

monthly income guidelines

yearly income guidelines

1

$ 4,565

$ 54,780

2

$ 5,220

$ 62,640

3

$ 5,870

$ 70,440

4

$ 6,520

$ 78,240

5

$ 7,045

$ 84,540

6

$ 7,565

$ 90,780

7

$ 8,085

$ 97,020

8

$ 8,610

$ 103,020

Income is the total of all wages, social security, retirement/pension/stock distributions, unemployment, child support, alimony, rental income, tips, grants and monetary gifts/inheritance, etc. of all persons 18+ years of age in the household.

If you qualify, complete the application online or print the Bill Credit Assistance application or the Hardship Assistance application and mail with all required documents to: City of Westminster, Public Works & Utilities, Attn: Water Bill Assistance Program, 6575 W. 88th Ave., Westminster, Colorado 80031.

Yes, if you qualify for LEAP and your name is on the account, you qualify and will be automatically enrolled or reenrolled into the Bill Credit program. However, you may submit an application to expedite the enrollment process. If you are currently enrolled, you will receive a renewal application when your renewal date approaches. Contact your county’s LEAP office for more information on LEAP (Adams County: 303-227-2700; Jefferson County: 303-271-1388).
Yes, as long as your name appears on the water bill sent from the city, and you are responsible for paying the bill, you may still qualify for the Bill Credit or Hardship programs. If your name is not on the account, you may provide a copy of your lease or a letter from the landlord showing you are the current resident and responsible for the water payment. 
Contact the City's Water Bill Assistance Program at, 303-658-2392 or ubassist@cityofwestminster.us
Yes. The Leak Repair program provides plumbing repairs to ensure water conservation for owner occupied, income-qualifying homeowners. Once repairs are made via this program, homeowners will be eligible for the bill credit and/or Hardship programs. Contact 303-658-2392 to see if you qualify.


Yes, you may still apply, but you will need to meet the listed program requirements and income qualifications.

Westy Water Portal Frequently Asked Questions:

How can I change my saved payment method?
Under the Account tab, select Payment Information to add or edit a payment method. To edit an existing payment method, click the three dots in the right corner and select Edit. If you wish to remove that payment method, select Remove. 

For more support, please view the “Add Payment Method” instruction sheet. 

How can I set up or stop an auto payment? 
Under the Billing tab, select Auto Payment to set up or stop an auto payment. If you are setting up an auto payment for the first time, you can choose to enroll in a monthly fixed amount or pay your full balance due every month. 


What is the difference between a monthly fixed payment and auto pay? 
Both are forms of autopayment. A monthly fixed payment is a dollar amount that you can set along with the day the payment is withdrawn. If not set up properly, monthly fixed payments can result in late fees. Automatic bill payment or auto pay is when the full amount of the bill is paid on the due date or up to 10 days in advance without any prompting needed from you. 

Will my auto payment date stay the same after the transition to Westy Water? 
Yes, all saved payment methods that are active (credit/debit cards and bank accounts) and auto payment schedules will be transferred over to Westy Water automatically with no interruption to payments. 

How do I look up my payment history? 
Under the Billing tab, select Billing & Payment History. To view a monthly statement, click on the month you wish to view and click the View your Detailed Bill PDF link.

How do I sign up for paperless billing?
Under the Account tab, select My Profile. Scroll down to My Service Addresses, where accounts linked to your user profile are saved. Click the three dots in the corner of the service address you want to sign up for paperless billing and select Enroll in Paperless. You can unenroll in paperless billing by selecting Unenroll in Paperless. 

How quickly do changes to my payment method update?
Changes to your payment methods update immediately

For questions regarding your water utility bill, please contact Utility Billing:

By phone: 303-658-2405

By email: ub@westminsterco.gov

In person: Monday - Friday, 8 a.m. to 5 p.m. at City Hall 

How can I change personal information on my profile, such as email, phone or mailing address? 
In the Account menu, the Profile tab will allow you to update your username, password, phone, email address, and mailing address anytime.

How can I update my billing address? 
You will need to email Utility Billing at ub@cityofwestminster.us or call 303-658-2405 to update your billing address.

Can I send notifications to multiple emails, including on guest accounts? 
You can set each notification type to be sent to up to two different email addresses within an account. In the Account menu, select Notification Preferences to update how you receive notifications. You can turn a notification on or off by clicking the On/Off button in the right corner. Add an email address you want to receive that notification and check the box on the left. For customers with multiple accounts, notifications must be set for each account.

How do I change my password? 
Under the Account tab, select My Profile to update your password. Edit your password by selecting the pencil icon. 

What if I forget my password? 
On the login screen of Westy Water, select Forgot Password to reset your password. City of Westminster staff do not have access to your password. 

Do I need to create a new password in Westy Water? 

For security purposes, former Paymentus customers that have been migrated into Westy Water will need to create a new password. For support creating a new password, please view the Paymentus user migration instruction sheet.


How will I know my information is safe?
Personal data is classified as confidential and shall not be shared with anyone. Our Privacy Policy is linked at the bottom of every page. 

Can I find out what type of water user I am compared to my neighbor? 
No. Each resident’s water use is private, but you can use our Water Use and Alerts instruction sheet to compare your water use with community-wide average water use values.  

I am using Safari and when I click to view my data, nothing shows up.  

Make sure your pop-up blocker is turned off. Some of our customers using Safari as a browser have reported being unable to see pop-up boxes on Westy Water because the pop-up blocker was not disabled. If your pop-up blocker is turned on, information boxes will not appear. Please follow your browser’s instructions for disabling pop-ups.   

How do I view my hourly water consumption?

Under the Usage tab, select Usage Overview. You should see a graph with your water usage, which shows your monthly usage by default. Hover your mouse over the bars to see a detailed view of your usage. To view your hourly and daily usage, select those options above the graph or double-click on a bar.  View our Water Use and Alerts instruction sheet to learn more about viewing water use.

How can I tell if there is a leak?
Observe the daily water use patterns at your home or business to see what’s normal for your account. If you observe activity that seems much higher than your normal water usage, or record continuous water use for more than 24 hours, you may have a leak. View our Water Use and Alerts instruction sheet to see what is considered typical household water use.

How do I set up leak alerts?
Under the Account tab, select Notification Preferences. Click Leak Alert and enter an email address. Ensure that the box to the left is checked and notifications are turned on. For customers with multiple accounts, notifications must be set for each account.

When will a leak alert be sent? 
If your meter registers continuous water use for 24 hours straight, you will receive a leak alert. Continuous water use usually indicates a leak, but swamp coolers, humidifiers, and normal business operations may also contribute to continuous water use.

What should I do if I have a leak? 
First, you will need to find and fix the leak. The most common sources of unknown leaks are toilets and sprinkler systems. To learn more about handling leaks and recommendations for next steps, please visit our leak webpage. 

What if I have a water emergency or my meter lid is missing?
If you are experiencing a water emergency or notice that your meter lid is missing, call 303-658-2500.

I’m a residential customer. Why can’t I see my hourly usage? 
Our meters transmit hourly usage through a radio signal. If your hourly usage isn’t registering, check whether something is blocking the meter signal from being read. Common causes of blocked meter signals include installing landscaping or sod over meters, blocking them with trash cans, or parking on them. In some instances, meter radios and wires may be damaged by lawn mowing or snow being plowed into them. If your meter is clear and you still cannot see your hourly usage, call 303-658-2500.

I’m a commercial customer or customer that lives in an apartment. Why can’t I see my hourly usage? 
Our meter system that reads hourly usage is only set up for 1-inch and 3/4-inch meters. Some commercial meters or meters that are used for large residential buildings like apartments are 1.5-inch and larger. We have begun converting commercial meters larger than 1 inch to our new system, but the full conversion of all meters is years down the road. 

How can Westy Water help with determining my average water consumption? 
Your monthly sewer charges are based on your average indoor water use billed January through March. Because virtually all of your indoor water use drains to the sewer system, indoor water consumption closely matches your sewer use. Tracking your water usage from January to March and reducing usage as needed can help lower your monthly sewer charges for the year.   

How do I download my water data? Do I click the Green Button? 

To download your water use data, click the “Export to Excel” button at the bottom left corner of the graph. The export will include data for the graph you’re currently viewing. For example, if you’re viewing the monthly graph, you’ll get monthly data. If you’re viewing the daily graph, you’ll get daily data.

The Green Button (https://www.greenbuttondata.org/) is a nationwide initiative to provide utility data to users in a standardized format across all utility types. This data is formatted in XML for use by computer programs.

How can I invite another user to access my account (e.g., tenant, landlord, property manager)?
You may invite a guest or property manager to view and operate your account(s) for a defined period of time. It’s up to the water customer to decide which role to assign a user. You can always edit or cancel an existing guest user in your account settings. 

In the My Account menu, navigate to the Guest User tab and click Invite User. An invitation will be sent to the guest user with a link that is valid for 24 hours. A guest user cannot invite other users.

What is the difference between a property manager or guest account? 
Guest user access allows a guest to access the account in a limited, read-only capacity. Property manager access allows your guest to have full control of the account, including changing payment methods and adjusting notification preferences. 

How do I set up a guest account? 
In the Account tab, select Guest User from the menu. You can invite a user by clicking the Invite User box. In the box that pops up, select the account (address)  you want to provide access to a guest user. Enter their name and assign either Guest User or Property Manager access. Enter their email address and assign an access period. Once you agree to the Terms and Conditions, select Submit.

How do I revoke guest access? 
You can revoke Guest User access at any time by clicking the three dots in the corner of their profile. Select Remove to revoke access. 

I no longer live in Westminster. How do I deactivate my account? 
Your account will be deleted automatically two years after you are no longer a City of  Westminster customer.

If I have more than one account, how do I navigate between accounts? 
In the upper righthand corner of most pages, you’ll see a dropdown menu titled Select Account. You will see all of your account numbers listed, along with an address to help you identify your accounts. Select the account you want to change.
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Westminster City Hall

  • 303-658-2400 -  View Directory
  • 4800 W. 92nd Ave., Westminster, CO 80031
  • Monday-Friday, 8 a.m. to 5 p.m.
  • Water and Sewer Issues, 303-658-2500 (24/7)

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